Airport Complaint

Airport Complaint

Quality and Passenger Experience

This Service enable you to escalate your complaint to The General Authority of Civil Aviation

  1. Application:The applicant must submit all relevant documents as requested by the General Authority of Civil Aviation.
  2. Review:GACA will review the documents submitted by the applicant and verify if it complies with the regulations and can ask the applicant to update his application.
  3. Issue:GACA will only issue the Certificate/Permit when the E-Service process allows it and GACA is completely satisfied that all regulatory requirements have been adequately addressed.
  4. Delivery:The Certificate/Permit will either be delivered electronically or manually according to the E-Service process.

Target Audience

Saudi airport customers

Frequently Asked Questions

GACA-FAQ's page

Tel

1929

Comments and Notes

For any inquiries or comments about government services, please fill out the required information.