Official government website of the Government of the Kingdom of Saudi Arabia
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Al-Riyadh
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Links to official Saudi websites end with gov.sa

All links to official websites of government agencies in the Kingdom of Saudi Arabia end with gov.sa

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Government websites use the HTTPS protocol for encryption and security.

Secure websites in the Kingdom of Saudi Arabia use the HTTPS protocol for encryption.

Registered with the Digital Government Authority under number :

20250718169
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FAQs

What is the GACA E-Services Platform?
It is a centralized online portal that provides access to all services offered by the General Authority of Civil Aviation, including certificates, permits, aircraft registration, complaint submission, and more.
How can I create an account on the E-Services Platform?
To access most services, you must create a user account using your email and personal information. After that, you can log in to access forms and submit requests.
What types of services are available?

GACA E-Services Platform offers comprehensive aviation services including:

Airport Safety

Safety inspections, certifications and compliance monitoring

Licenses & Certificates

Aviation professional licenses, operator certificates

Air Transport Operations

Flight schedules, route approvals, operational permits

Aircraft Registration

Civil aircraft and drone registration, documentation

Complaints & Suggestions

Passenger complaints, feedback and improvement suggestions

Compliance

Regulatory compliance, audits and standards enforcement

Safety & Risk Management

Risk assessment, safety management systems, incident reporting

All services are accessible through The EServices Page .
How can I file a complaint against an airline or airport?
Complaints can be submitted via the specific services "Airport Complaint" or "Airline Complaint." You must first contact the concerned company, and if no satisfactory response is received within 7 days, the complaint can be escalated to GACA.
Is there a deadline to submit a complaint?
Yes, complaints must be submitted within 60 days from the date of the incident.
What information is required to submit a complaint?
You must provide your full name, phone number, email, flight number, booking number, detailed description of the complaint, and any supporting documents.
How can I contact GACA for support?

GACA provides multiple support channels for your convenience. You can reach us through:

Call Center

1929

Available 24/7 for immediate assistance

Call Now

Email Support

1929@gaca.gov.sa

Official support email for detailed inquiries

Send Email

WhatsApp

Available 24/7

Instant messaging support for quick queries

Chat Now

Live Chat

Real-time Support

Instant assistance through website chat

Start Chat

Twitter

@GacaCare

Follow us for updates and support

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Response Time: Our team strives to respond within 2 hours during business hours and 4 hours outside business hours.
What should I do if the E-Services Platform is not working or I face a technical issue?
Contact support via the available channels or use live chat for immediate assistance.
Where can I access the E-Services Platform?
The official platform is available here: https://myeservices.gaca.gov.sa/eservices/eservices
Can I track the status of my request after submitting it?
Yes! The platform allows you to track the progress of requests through your personal applications dashboard.